Personal Data Protection

PRIVACY POLICY

TEHNOGLOBAL ERA SA is a limited liability company, duly established and operating in accordance with Romanian law, having its headquarters in Cluj-Napoca, 47/15N Tăietura Turcului Street, postal code 400221, registered in the Trade Register under no. J12/1299/2003, unique registration code RO15448690, e-mail comercial@tehnoglobal.ro, phone 0264.406.203, fax 0264.406.204, having a share capital of 2,000,000 lei.

TEHNOGLOBAL ERA SA  is the operator of the personal data you transmit to us and is responsible for your personal data in accordance with the applicable data protection law (collectively, "Tehnoglobal", "us", "new" or "our" in this Privacy Policy).

This document called privacy policy ("Privacy Policy") is designed to help you understand the information we collect when you visit the site www.tehnoglobal.com (the "Website"), whether you are or not in our database and describe how we use this information.

This privacy policy also describes how we process the information you provide or collect with us about our customers, suppliers, or partners. This policy is complementary to any other information provided in other circumstances.

According to the requirements of Regulation (EU) 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), tehnoglobal has the obligation to administer safely and only for the specified purposes, the personal data information provided by you.

By reading this Privacy Policy, you have declared that you have been informed that you are guaranteed the rights provided by law, namely the right to information, the right of access to data, the right to intervene, the right to object, the right not to be subject to an individual decision (EU) 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), the right to address to justice in case of violation of its rights.

At the same time, you have the right to oppose the processing of your personal data and to request the total or partial deletion of your personal data.

Processing of personal data

"Personal data" means any information relating to an identified or identifiable natural person ("the data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or one or more many specific elements of his physical, physiological, genetic, psychic, economic, cultural or social identity;

"Processing" means any operation or set of operations performed on personal data or on personal data sets with or without the use of automated means such as collecting, recording, organizing, structuring, storing, adapting or modifying, extraction, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

"Operator" means a natural or legal person, public authority, agency or other body which, alone or with others, establishes the purposes and means of processing personal data; where the purposes and means of processing are laid down by the Union or national law, the operator or the specific criteria for designating it may be laid down in the Union or national law;

When we use the term "personal data" within this privacy policy, we refer to any information that allows us to identify you or a third party whose personal data you provide to us, directly or indirectly, including any information which relates to the purchase of products or services; or to the information you have chosen to communicate or share with us or third parties while using the Website or the correspondence wearing.

We will process your personal data in accordance with the “GDPR Regulation” (EU) 679/2016 and the Romanian legislation. We reserve the right to perform additional processing under the law in a criminal investigation or other investigation or proceedings.

Storing personal data

The data we collect from you is stored in the Tehnoglobal data center in Romania.

Who has access to personal data

We do not transmit, sell or divulge your data to third parties for marketing purposes outside of tehnoglobal SA. Data sent to third parties is only used to provide you with our services. You will find the categories of third parties in each specific process below.

Part of the collected data will be transferred to a third party for:

• Sending your ordered products to our customers - in this case, we will transfer your contact details to courier companies such as: X Curier, Transilvania Post, Urgent Cargus, Fan Courier, DHL, TNT or other forwarding companies delivering orders on our behalf.
• Sending advertisements - to efficiently deliver them, we use the e-mail marketing services Mailchimp - The Rocket Science Group LLC, based in Atlanta, Georgia, USA. Mailchimp is an EU-US Privacy Shield and complies with the rules of EU Regulation 679/2016.

These third parties have assumed the contractual obligation to provide appropriate safeguards for your personal data, which means that they will be protected in accordance with the legal requirements of the European Union.

Also, TEHNOGLOBAL ERA SA may provide your personal data to other companies with which it is affiliated, but only on the basis of a confidentiality commitment from them, guaranteeing that such data is kept secure and that the provision of such personal information is made according to the legislation in force, as follows: marketing, courier, telemarketing or other services providers, other companies with whom we can develop joint programs for the market of our products and services, insurers.

Your personal information may also be provided to the Prosecutor's Office, the Police, the Courts and other competent authorities of the State, on the basis and within the limits of the legal provisions and as a result of expressly formulated requests.

The legal basis for data processing

The legal basis for processing your data may be: your consent, our legitimate interest, or the existence of legal grounds in which data retrieval is required by law.

 The purpose of data collection

Depending on the purpose for which data is used, we collect data for:

• Securing our tools: keeping our website safe and ensuring that it works properly and that it is continually improving;
• Running the trade relationship and/or executing the contract with the legal entity in whose name you act;
• Legal reasons in which data processing is required by law.

For each specific processing of personal data we collect from you, we will inform you whether the provision of personal data is required by regulations or whether it is necessary to conduct the commercial relationship between TEHNOGLOBAL ERA SA and the company you represent, respectively conclude a contract; if it is mandatory to provide us your personal data and what are the possible consequences if you refuse.

Thus, tehnoglobal.ro can notify its partners/customers about current offers through the newsletter and can send greetings or any other special messages.

Your rights and their exercise

The right of access means you have the right to obtain a confirmation from TEHNOGLOBAL ERA SA that we process your data or not, and if so, give you access to this data as well as information on how it is processed.

The right to rectification means that you have the right to request the rectification of your personal data if it is incorrect, including the right to fill in incomplete personal data.

The right to delete data means you have the right to always obtain the deletion of personal data processed by TEHNOGLOBAL ERA SA  in any of the following situations: data is no longer required for the purposes for which it was collected or processed; you withdraw your consent and there is no other legal basis for processing; you oppose processing; the data has been processed illegally; data must be deleted for compliance with a legal obligation or collection has been made in connection with the provision of services.

However, your data will be retained to complete the following situations: you have an open order that has not yet been shipped or partially shipped; the company you represent has an unpaid debt to TEHNOGLOBAL ERA SA. 

If you made a purchase on behalf of the company you represent, we will retain your personal data about your transaction under the applicable law.

The right to restrict processing means you have the right to obtain restriction of processing in the following situations:

• if you dispute the accuracy of the data for a period that allows TEHNOGLOBAL ERA SA  to verify the accuracy of the data;
• if the processing is illegal, and you are opposed to deleting your personal data, instead requesting restrictions on their use;
• if you have opposed your processing, for the length of time that it is verified that TEHNOGLOBAL ERA SA 's legitimate rights override yours;
• if TEHNOGLOBAL ERA SA  no longer needs your personal data, but they are required to defend your rights in court.

The right to portability refers to the fact that you have the right to obtain your personal data in a structured format, currently used and readable automatically, and you are entitled to transmit this data to another operator.

The right to oppose means you have the right to oppose the processing of your personal data based on the legitimate interest of TEHNOGLOBAL ERA SA.TEHNOGLOBAL ERA SA  will not continue to process personal data unless we can demonstrate a legitimate reason for processing that takes precedence over your interests and rights, or if the processing is done on the basis of court proceedings.

Your right to oppose direct marketing: You have the right to oppose direct marketing, including analyzing your profile for direct marketing purposes.

You can unsubscribe from direct marketing by following the instructions in each marketing e-mail or through a request submitted through any of the contact modalities mentioned herein.

How can you exercise your rights?

We attach great importance to the protection of personal data and, therefore, pay more attention to your rights as outlined above. On the basis of a written, dated and signed request, sent to tehnoglobal SA, 47/16N Tăietura Turcului Street, Industrial Park Tetarom I, Cluj-Napoca, Cluj county, postal code 400221, Romania, or to gdpr@tehnoglobal.ro you can exercise the following rights free of charge: confirm that personal data is processed or not; interfere with the transmitted data; oppose data processing for legitimate reasons related to their particular circumstances; request the deletion of the data, except in the cases provided by the law.

tehnoglobal.com site does not promote SPAM. Any partner/client who has explicitly provided their e-mail address on the website may choose to delete it from our database. The information you provide us will be used for the purpose for which you have provided it, to administer, support and evaluate our services and to prevent breach of our security, law and our contractual terms.

Collected personal data

We collect personal data from you only when you voluntarily provide us with this information, such as:

• through the tehnoglobal.ro site: when placing an order as Customer's representative through any of the contact details mentioned on the site; when you submit to us a call for tender; when you participate in a promotion; when looking for information on the site; when you contact us with a comment or a question; when you sign up to receive newsletters;
• written correspondence: when completing the client sheet during unofficial discussions, when you visit our head office or work points, when you participate in a contest, a raffle or a promotion; when you buy goods from us; events: when you participate in our events, market research and other promotions also online (for example, actions that we run on third-party social networks, such as Facebook);
• our customer service: when seeking assistance, special services or services before or after the sale; e-mail, text, and other electronic messages: when we communicate with you;
• visiting our head office: we ask our visitors to register at the reception and keep their records for a short period of time; at the same time, we have CCTV security and in-house access control measures; the images captured by the CCTV system are safely stored and accessed only if it is imperative. These are usually overwritten after a short period of time if no problem is identified that requires investigation;

If you provide us with personal information from third parties, you must ensure that these third parties are informed and are authorized to use their data as described in this Privacy Policy.

Types of collected data

It is possible to collect and use different types of personal data according to the purpose we have, as described below:

• Personal data such as your first name, surname, gender, age / date of birth, country of origin, signature, your job, as permitted by applicable law;
• Contact details such as address, e-mail address, phone number, mobile phone number and other contact details, in accordance with applicable law;

How we use personal information

Personal data may be used for the following purposes, depending on the specific circumstances in which you interact with us.

When using our Site, a number of cookies are used by us and (by) third parties to allow the site to function, to collect useful information about visitors, and to help you have the best experience.

When submitting a request through our Site. Depending on the information that is of interest to the company you represent, we may need the following information: Your first and last name, contact phone number, e-mail address, postal address.

We use this information to answer your questions, including to provide the company you represent the requested information about our products and services. We can also send you multiple e-mails after you made a request to satisfy your interest and to make sure we have answered your question. We will do so based on our legitimate interest in providing accurate information before the sale.

Your request is stored and processed as an e-mail that is hosted on our server. 

When you buy products or services from us, we ask for your contact information such as your name and surname as your legal representative / contact person, address, contact phone number, e-mail address, function. We also record the IP address (Internet Protocol), which is the address of your device on the Internet.

We use this information to manage your purchases from tehnoglobal, to process your order and to ship your ordered products. We will send you a confirmation e-mail and, if needed, we will use your phone number to contact you about your purchase. We will also use your data to handle product complaints and warranties. We use personal data to identify and pursue your business relationship.

We request this information to deliver to the company you represent, the products and to fulfill the contract between our companies. We do not use the information you provide to make decisions that may affect you.

Your personal data transmitted to third parties is used only to provide you with the services mentioned above, for operations by your distribution service providers in connection with the delivery of your order.

We can also use your information to inform your company of promotions, discounts and other personalized services and to send you newsletters, other marketing and commercial communications about products, services and invitations to events, analysis, invitation to competitions or promotions and other benefits to our customers (“marketing”).

When you sign up to receive our newsletters in any of the following ways: on the homepage of the Site, filling in the e-mail address in the form provided; by ticking the option to subscribe to newsletters by filling the e-mail address in the intended form. When you join the company you represent to receive our newsletters, we can ask you: name and surname, delivery address, e-mail address, phone number and postal address.

You can withdraw your consent at any time by following the instructions in each newsletter and we will immediately cease to send you this information.

Your personal data will be used to manage the business relationship with the company you represent. We do not use the information you provide to make decisions that may affect you.

When the company you represent is introduced to the customer base, we ask for the following personal data categories: first and last name, e-mail address, phone number, job title.

We will process the following categories of personal data if you are doing on behalf of the company you represent a purchase: Order History; delivery information (postal address and contact phone number). Also, the following personal data categories related to your cookies: clicks history; browsing and browsing history.

If you have not opted out of direct marketing, we will use your personal information to send to the company you represent, marketing offers, information surveys, e-mails, text messages, phone calls and postal items.

Processing of personal data for the commercial relationship between TEHNOGLOBAL ERA SA  and the company you represent is based on your consent, and the processing of our personal data to provide you with relevant information about the products and services we sell is based on our legitimate interest.

You have the right to oppose the processing of your personal data on the basis of TEHNOGLOBAL ERA SA  legitimate interest by contacting comercial@tehnoglobal.ro. Your data will then be deleted and we will not be able to provide you with our services. We do not use the information you provide to make decisions that may affect you.

Direct marketing: based on your consent, we process the following personal data categories: contact information such as name, e-mail, address, phone number, function, and signature. We use personal data to send you marketing offers, e-mail surveys and invitations, phone calls, and mailing.

In order to optimize the commercial relationship between the company you represent and TEHNOGLOBAL ERA SA , we will provide you with information about the products and services offered, invitations to competitions, raffle or promotions and other advantages offered to our customers.

Data sent to third parties is used only to provide you with the above mentioned services, and those sent to media agencies and technical vendors are aimed at distributing direct physical and digital marketing. We do not transmit, sell or give your data to third parties for marketing purposed. 

The processing of your personal data is based on your consent when you agree to direct marketing. You have the right to withdraw your consent to the processing of your personal data at any time. When you do so, TEHNOGLOBAL ERA SA  will no longer send you further direct marketing offers or information based on your consent. You can unsubscribe from direct marketing by following the instructions in each marketing message.

Retention time of your personal data: we will store your information as long as required by law. If there is no legal requirement, we will only store them for as long as necessary.

The right to lodge a complaint with a supervisory authority

If you believe that TEHNOGLOBAL ERA SA  is processing your personal data in an incorrect way and you have a complaint about our use of your data, we would prefer you to contact us directly at first instance so that we can address the complaint. You also have the right to file a complaint to The National Supervisory Authority For Personal Data Processing.

Contact

You can ask us any questions related to the privacy policy or cookies using the following contact details: TEHNOGLOBAL ERA SA  Cluj-Napoca, Tăietura Turcului street, n 47-15N, postal code 400221, Romania, e-mail: comercial@tehnoglobal.ro

Applicable from 25.05.2018